Refund policy
Return & Exchange Policy — muddi muddi
Last updated: [July 31, 2026]
Thank you for shopping with muddi muddi. Please read this policy carefully before requesting a return or exchange.
Eligibility Window
We accept return requests within 7 days of the delivery date shown by the carrier's tracking. Requests submitted after this window will not be accepted under any circumstances.
Condition Requirements
To be eligible for a return or exchange, items must be:
- Unworn, unwashed, and unaltered
- In original condition with all original tags attached
- In original packaging
- Accompanied by proof of purchase (order number or receipt)
Items showing any sign of wear, odor, deodorant/makeup marks, alteration, or damage will be refused and shipped back to the customer at their expense.
Store Credit Only
All approved returns are issued as store credit (e-gift card) redeemable on muddimuddi.com. We do not offer cash or original-payment-method refunds for change-of-mind returns.
Store credit is issued for the item price only; original shipping charges are non-refundable.
Exchanges
Size or color exchanges are offered on a subject-to-availability basis. If the requested size/color is unavailable, the return will be processed as store credit instead.
Final Sale Items (No Returns or Exchanges)
The following are final sale and cannot be returned or exchanged:
- Sale, clearance, or discounted items (anything marked down from original price)
- Items purchased using a promo code or store credit
- Accessories (hats, belts, socks, etc.)
Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping method — muddi muddi is not responsible for items lost or damaged in transit back to us.
A restocking fee of [10–15]% may be deducted from the store credit issued, at our discretion, for returns that require additional inspection or repackaging.
How to Request a Return
- Email [your support email] or use the Contact page within 7 days of delivery, including your order number and reason for return.
- Wait for return approval and instructions before shipping anything back — items sent without prior authorization will not be accepted.
- Once received and inspected (typically 3–5 business days), we'll issue store credit via email.
Damaged or Defective Items
If an item arrives defective or damaged in transit, contact us within 48 hours of delivery with photos. Verified defective items will be repaired, replaced, or refunded to the original payment method at our discretion, as required by Ontario consumer protection law — this exception does not apply to normal wear, sizing issues, or change-of-mind returns.
Right to Refuse
muddi muddi reserves the right to refuse any return or exchange that does not meet the conditions outlined above.
This policy does not affect any statutory rights you have under Ontario's Consumer Protection Act, 2002, that cannot be waived by agreement.