Shipping policy

Shipping Policy — muddi muddi

Last updated: July 31, 2026

Processing Time

Orders are processed within 2–5 business days of being placed (excluding weekends and holidays). During sales, restocks, or high-volume periods, processing may take longer — we'll note any delays on the site or in your confirmation email.

Once your order ships, you'll receive a confirmation email with tracking information.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and the shipping method selected.

Ontario: 2–5 business days Rest of Canada: 3–8 business days United States: 5–12 business days International: 7–21 business days

Delivery estimates begin from the date of shipment, not the order date, and are provided by our carriers as estimates only — they are not guaranteed.

Duties, Taxes & Customs

Applicable Canadian sales tax (GST/HST) is calculated at checkout for Canadian orders. For international orders, the recipient is solely responsible for any customs duties, import taxes, brokerage fees, or other charges levied by the destination country. muddi muddi has no control over these charges and cannot predict their amount. Please check with your local customs office for more information before ordering if you are unsure.

Order Tracking

Once shipped, you'll receive a tracking number by email. Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Lost, Delayed, or Stolen Packages

muddi muddi is not responsible for packages once they are marked as delivered by the carrier, including packages stolen after delivery. We are also not responsible for delays caused by the carrier, customs processing, weather, or other circumstances outside our control.

If your tracking shows an issue (lost in transit, stuck in customs, etc.), please contact us within 14 days of the estimated delivery date so we can look into it with the carrier — claims made after this window may not be eligible for resolution.

Incorrect Shipping Information

Please double-check your shipping address at checkout. muddi muddi is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, the customer is responsible for the cost of reshipment.

Address Changes & Order Modifications

Once an order is placed, we may be unable to accommodate changes to the shipping address, items, or cancellation — please review your order carefully before submitting. Contact us as soon as possible if you need to make a change, and we will do our best to accommodate it before the order ships, but this is not guaranteed.

Split Shipments

If your order contains multiple items, they may ship separately depending on availability. You will not be charged additional shipping fees for split shipments unless otherwise noted at checkout.

Questions

For any shipping-related questions, contact us at muddymuddyofficial@gmail.com or via our Contact page (https://muddimuddi.com/pages/contact).